Justin Traders capability

Managed Technical Support

A dependable team behind your live systems. Engagement levels: Foundation $10 · Momentum $25 · Enterprise $50 per hour

What this engagement covers

We keep websites, stores and integrations updated, monitored and quickly fixed when something breaks.

The problem we solve

Updates get delayed, small faults linger and no one owns the response when a system fails.

How we approach it

We provide monitored maintenance with agreed response times and a clear escalation path.

Included deliverables

Uptime monitoring
Updates and patching
Backups and recovery tests
Security hardening
Priority fix queue
Monthly health report

What you get out of it

Less unplanned downtime
Faster issue resolution
Security kept current
A named point of contact

Live systems that stay healthy and supported.

Price range: $10.00 through $50.00

A dependable team behind your live systems.

Choose your engagement level

Package

Clear

Month to month after the first 90 days
Senior specialists only — no junior handoff
Tracking and a live dashboard included
You own every account, file and asset

SKU: JTL-1350A7 Category: Uncategorized

Engagement levels

Choose the hourly level for this service.

Same disciplines, different depth. Add the level you need to the cart above and we confirm scope in writing before any work starts.

Foundation

$10/hour

One defined priority with a clear practical deliverable.

Discovery and written brief
One active workstream
Monthly progress note
Two-business-day replies
30-day action plan

Most chosen

Momentum

$25/hour

A connected working rhythm for teams building traction.

Everything in Foundation
Two coordinated workstreams
Fortnightly strategy session
Live reporting view
Testing and iteration plan
Priority support

Enterprise

$50/hour

Senior cross-discipline support for an ambitious roadmap.

Everything in Momentum
Multi-channel delivery
Weekly strategy session
Dedicated lead specialist
Advanced automation
Quarterly roadmap reset